We've had the same problem as you, several times, and the above three things have been the reasons. How can I correct these problems and resume my lesson? Try restarting the Netbook to see if the taskbar populates after a restart. The district uses Active Directory to more efficiently manage over 100,000 student and 7,000 teacher computers. We are also having a problem with the wands going bad after one year. The district can now update and install new software on all computers by updating one object in Active Directory. This is called Sticky keys A: Students have pressed the Shift key 5 times in a row.
Netbooks my only be redistributed from one i21 classroom to another Q: How long does it take for a new student to get an account? Yes, contact me by electronic means so that I can receive educational materials and the latest news and information about events, products and services from Promethean, its affiliates and resellers. From: shari hiltbrand My school has a number of Promethean boards and are having issues with them. A: Do not upgrade the Promethean Software. A: The keyboard command Fn + F5 will refresh the screen in LanSchool. Q: When should students shut down their Netbooks? The promethean board pen called ActivPen is a component of the system and an important interactive tool.
If not, connect the board to another computer and try working it. As we all know, there's never a minute to waste during instructional time, and when this situation occurs it can throw off an entire lesson. You will need to restore your file associations in the ActivInspire software. If your computer has not been shut down for more than a few days, you may also want to run this program. A: End of School- See your administrator for the i21 checkout list and procedures at the end of school.
I was very happy to see that Promethean stands behind the boards enough to send us a replacement. Pen Tip and Display Cursor are Misaligned If the pen tip does not align with the cursor, it means that the promethean board is not recognizing the pen. It is divided into categories according to equipment. If this does not rectify the problem, the hardware may be the problem. A: Call the help desk at Q: Why do I need to shut down my computer every night prior to leaving your school district location? Occasionally, for some students, the student drive is labeled with a Z instead of an H.
We found however that it was not related to anything external to the board. A: Keep the lock on the cart locked whenever the Netbooks are not in use and the teacher is out of the room. Compliance with the foregoing notice of nondiscrimination is coordinated by the Chief Human Resources Officer 2015 Park Place North, Birmingham, Alabama 35203, 205 231-4600. Rectify if you are doing so. Hold the pen over this icon for several seconds to calibrate the board. A: A technician will have to come out to the classroom and address this issue.
If the batteries still will not hold a charge, you may want to completely drain them, then recharge completely to reset them. If the board is not receiving power, check the power chords. Once the computer has restarted, you will prompted to press Ctrl+Alt+Delete in order to log onto the computer. We had a traveling board I like the mounted ones and it stopped communicating. I cannot thank you enough for your responses. Before logging on, the ActivBoard must be calibrated in order for the ActivPen to work properly. If not, you can refer to the job aid below.
Last year we had problems and Promethean sent a new set of electronics and the problem was solved for about 4 months. How do I fix this? How do I do this? A restart of the computer may be required if the computer does not connect to the district's network upon turning on the wireless back on. We're already almost 3 weeks into our school year. If the problem persists even with the alternative pen, contact your technical support for assistance. A: The students are not shutting down correctly. This will often bring up the student computers on the LanSchool console.
We've only tested it for a day but no dropped connections in that time. Q: The netbooks aren't holding a charge for the full day. How do I get more Netbooks so that I have one for each student? The image is not jumping, and I do have the latest drivers installed. I keep getting an error message when I try to open them. A: If you right-click on your desktop background, you can change your screen resolution.
Please consult the following job aid for instructions. Once the board recognizes the ActivPen, the button emits a blue light rather than a purple one. If this does not work, try shutting down the computer and plugging into a different port. A: Check to see that the wireless is on. If I take the pens to another classroom they are perfect, and pens from another classroom on that board do the same thing. If by some chance you already have the latest installed - may be worth trying to get a slightly older release of the drivers.